Return & Refund Policy

Last updated: October 2026

At JollyBlanket, we want you to enjoy a cozy, joyful, and stress-free holiday shopping experience.

Eligible purchases may be returned within 30 days of delivery, subject to the terms and conditions outlined below.

Return Authorization Required

All returns must be authorized by JollyBlanket before being shipped back.

Please do not return any product without first contacting our customer support team.

To request a return, please email:

hello.jollyblanket@hotmail.com

Please include:

• Your full name

• Your order number

• The email address used to place the order

• The reason for your return

If your return request is approved, we will provide you with the appropriate return instructions and return address.

Items returned without prior authorization may not be accepted or eligible for a refund, except where required by applicable law.

Return Eligibility

To qualify for a standard return, the product must:

• Be returned within 30 days of delivery

• Be unused and in its original condition

• Be securely packaged for return shipment

• Include all original accessories and components, including colouring supplies where applicable

• Not show signs of misuse, intentional damage, or excessive wear

Because JollyBlanket is a colouring blanket, blankets that have been coloured, washed, or otherwise used may not qualify for a standard change-of-mind return, where permitted by applicable law.

JollyBlanket reserves the right to refuse returns that do not meet these conditions, where permitted by applicable law.

This policy does not limit your legal rights regarding defective, damaged, incorrect, or otherwise non-compliant products.

Return Shipping Costs

Unless the product arrived damaged, defective, incorrect, or the return is otherwise required by applicable law, the customer is responsible for return shipping costs.

Return shipping charges are non-refundable unless required by law or otherwise agreed upon by JollyBlanket.

We recommend using a tracked shipping method when returning your order.

JollyBlanket is not responsible for return packages lost or damaged in transit, except where responsibility remains with JollyBlanket under applicable law.

Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where the return results from an error on our part.

For orders originally qualifying for free shipping, the original shipping cost may be deducted from the refund only where permitted by applicable law and clearly disclosed before purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your JollyBlanket arrives damaged, defective, or you receive the incorrect item, please contact our customer support team as soon as possible.

Email: hello.jollyblanket@hotmail.com

Please include:

• Your order number

• A description of the issue

• Clear photos or a short video showing the problem, where reasonably available

Once the issue has been reviewed, we will offer an appropriate resolution, such as a replacement, refund, or another remedy, in accordance with applicable consumer protection laws.

Please do not return a damaged or defective item unless instructed to do so by our support team.

Refunds

Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method, unless otherwise agreed or required by law.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.

Processing times may vary depending on your bank or payment provider.

Refused or Unclaimed Packages

Packages that are refused, abandoned, or left unclaimed may be returned by the shipping carrier.

Any applicable shipping, return shipping, customs, handling, or carrier fees may be deducted from the refund only where permitted by applicable law.

Order Cancellations

If you wish to cancel your order, please contact our customer support team as soon as possible.

Email: hello.jollyblanket@hotmail.com

We will make every reasonable effort to accommodate cancellation requests.

However, once an order has been processed or shipped, cancellation may no longer be possible through our standard cancellation process.

If the order has already shipped, our standard return procedure will apply, without limiting any cancellation rights provided by applicable law.

Contact Us

For questions about returns, refunds, damaged products, or your order, please contact:

JollyBlanket Customer Support

Email: hello.jollyblanket@hotmail.com

Our team is committed to resolving concerns fairly and efficiently.

Nothing in this policy limits or excludes any mandatory consumer rights or remedies available under applicable law.